Giving: Frequently Asked Questions

Giving: Frequently Asked Questions

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TGP Contribution / Giving Statements – HOW TO VIDEO

 

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This year, The Gathering Place will be utilizing its powerful new database system to deliver 2011 Contribution Statements online.  If you already have a user name and password for our website and Online Giving platform, then you are a few simple steps away from accessing your 2011 Contribution Statement.  If you do not yet have a user name and password for our website and Online Giving platform, you can click the “Give Online Now!” button on this page and you will be prompted on how to create an account.  There are also instructions on how to create an account and numerous answers to Frequently Asked Questions below.  Once your account is created and verified on the back-end by our staff, you will then be able to login and download your 2011 Contribution Statement. You will also be able to use this login information in the future for various areas of our website including giving online( scheduling recurring and one-time contributions) and event registration.

Once you have a login (user name and password), please follow these simple and easy steps to download your 2011 Contribution Statement:

  1. Please note that upon initial creation of your account ( for security purposes) it will be verified by our staff before you will see your Contribution History. This will normally occur within 1-2 business days.
  2. Click the “Give Online Now!” button on this page to access our Online Giving platform.
  3. Login using your user name (email address) and password.
  4. Once logged in to our Online Giving platform, scroll down on your screen to the third section of the page labeled “Contribution History”.
  5. Change the year to 2011 and click “Print View”.
  6. A new window will appear displaying a print ready Contribution Statement.
  7. Click “Print Statement” to access your computer’s printer functions.

Please contact our Finance Office via eMail or by calling at 407-324-0200 if you have any questions.

Frequently Asked Questions

Question: Is it safe to give online?

Yes. In many ways giving online is safer than writing a check because an electronic gift cannot be lost or stolen. The security of the system is continually managed by Fellowship One.

Q: What types of bank accounts can I give from?

You can give online from your checking account via eCheck/ACH, or by credit card by MasterCard, Visa, Discover, or American Express. To give using the eCheck/ACH method, you will just need your bank routing number and your checking account number.

Q: Can I use a debit card?

You can use a debit check card from Visa or MasterCard and it will be processed as a credit card transaction, but true debit cards are not accepted through the Fellowship One system due to the sensitivity of securely requesting a Personal Identification Number (PIN). ACH bank drafts can be used instead for true debits.

Q: Are there any fees involved with giving online?

Not to you. You will not pay any fees with an online gift. In addition, online gifts are a more cost efficient way for the church to process donations.

Q: Can I make a one-time contribution?

Yes. The system allows you the option of either making a one-time contribution or setting up a recurring contribution. For a one-time contribution, you can designate that the contribution should be made immediately or, for both one-time and recurring contributions, you can schedule the contributions to charge your credit/debit card or come out of your bank account on the date(s) specified by you.

Q: If I want to set-up a recurring gift, what are my options for frequency of my gift?

For recurring gifts, you have the option of giving weekly, twice a month, every two weeks or once a month.

Q: Can I change my personal information or the amount or the frequency of my gift once I have set it up?

Yes. You can change or cancel your contribution at any time before the date of your next contribution. Simply log in to the system using your user name and password and make the necessary changes in the system.

Q: Can I review my donation history online?

Yes. The site will allow you to view the complete history of your contributions, given either online or otherwise. Once you’ve created an account, you will able to contribute immediately. However, for security purposes, before you can see any past contributions, we must manually connect your online account with your previous information.

Q: When will contributions be taken from my account?

Contributions will be taken from your specified bank account within 48 business hours of the date you requested. This time frame allows time for the contribution to process through your bank and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.

Q: Can I designate my gift to a particular cause?

Yes, you can designate your gift to go toward the following:
a. Tithes
b. Towards Benevolence
c. Towards Missions program
d. Towards a Love Offering, General fund

Q: How will I know that I set up my gift correctly?

Immediately after submitting your contribution, you will receive an e-mail verifying your contribution.

Q: Does it matter which Internet browser I use?

Yes: Fellowship One Prefers Firefox and Safari browsers.

Q: I have additional questions about online giving that have not been addressed. Who can I talk to?

For any questions, concerns or comments about the online giving system, please contact us via email or call the church at 407-324-0200. You will receive a response from our staff as soon as possible.

Security

At TGP, we use an online database called Fellowship One. Their system allows us to provide access to your contribution records and allows you to make donations online. They provide all of the security for the system. This system is used by churches throughout the country and has been fully tested by them. All of your giving data is secured by SSL encryption. SSL is an acronym for “Secure Socket Layer”, a security protocol that provides communications privacy over the Internet. It is the same technology used by banks and e-commerce companies such as Amazon.com to keep your information safe and secure during transactions.

There are two aspects of security related to the system. First, Fellowship One provides data security using the latest security technology. The following statement is from their security documentation: “[the system] utilizes the most current encryption technology to maintain the security of your data. Every parameter passed in the hyperlinks is fully encrypted. Additionally, the Login module handles passwords using what is known in technical terms as salted hash. In laymen’s terms, this means it would take 50 computers (running constantly) continuously presenting password combinations four years to discover the password.”

The second aspect of security relates to account creation. When you first create a new account in the system, you will be able to donate immediately, but you will not have access to any previous contribution information. Before that can happen, we must manually link your previous information to the account you created. In order to verify the authenticity of the account request, we will ensure that your data matches our current records. If there is any question, we will contact you via email before creating the link. Since this is a manual process, we will perform these steps approximately once a week, but if you would like to speed up this process, you can send us an eMail.

When you create your account, you will use your email address for your user ID and will determine your own password. If you forget your password, you can have the system email it to you by entering the email address that you used when you created your account. If you need help or cannot remember the email address you used, you can contact us via Email.

You can also change your password at any time. Please help us keep your information safe by protecting your login information. Access to sensitive personal and financial information can be gained by letting someone else use your account or by leaving the information for someone else to see. Wave will never call you to ask for your login information.

Our Policies

Your information is held securely by the Fellowship One system. This information will remain private and will never be given away to third parties, other than to process your scheduled contributions.

You can schedule new contributions at any time and can modify or cancel those contributions at any time prior to the date they are scheduled. Once the contribution has been processed, however, it cannot be cancelled. If you have any problems or questions related to this, please contact us at giving@tgpworship.com.